Feedback 3.0 Workbook. Get summaries, script ideas and practical actions.
Special one-time offer, only $37! (Normally $97)
Master the Hot Spot Moments That Derail Teams
Only $57 when you add it now.
(Normally $127)
How to hold difficult conversations without triggering defensiveness or withdrawal
A dead-simple process to calm yourself before you even speak — goodbye knee-jerk reactions
Exactly what to say (and how to say it) to build trust and get results
Why your feedback isn’t landing — and what to do instead, even if emotions run high
How to stop wasting energy second-guessing yourself and start feeling confident and clear
Bonus: Free 15-Minute Call to help you apply the learning to your situation.
I purchased your TUF online course, and I’m really thrilled with it. I’m particularly impressed with the pedagogically sound delivery and the overall high quality of the program. I’m especially impressed as a colleague, and I have looked at lots of courses from all over the world, and we reckon yours is a standout on all fronts.
I really recommend TUF. It gives you real insight on how to de-escalate a bad situation and how to help with your emotions. Very helpful tools.
The course really encourages you to deal with your emotions so that they do not become impediments in dealing with difficult situations or conversations.
I did a TUF program over 10 years ago when I worked at Fonterra. The skills I learned in the program prepared me so well for difficult and brave conversations that I still think about it 10 years later.
I have completed the TUF program and came away with so many learnings and great tips that I just wanted to say thank you very much. As a business manager and team leader I wish I had come across your work sooner!
I have completed the TUF program and came away with so many learnings and great tips that I just wanted to say thank you very much. As a business manager and team leader I wish I had come across your work sooner!
The TUF program has relevance and impact for our Senior Managers and Clinical Leaders who have applied their learnings in in addressing common interpersonal challenges and in persuading and supporting other clinicians to change their practice and. John’s entertaining style is grounded. His practical examples and exercises were tailored to each person’s context. These managers continuing to practice the TUF skills.
Janice Wilson (Dr)
Health Quality and Safety Commission New Zealand
The TUF training methods has improved staff communication with one another and with clients. They are now more confident in de-escalating tense encounters and feel safer when confronted by challenging situations.
